We charge a non-refundable, flat shipping fee of INR 100 on all orders below INR 1099. Free shipping for all orders above INR 1099/-
Our standard delivery time is 9-12 working days from order confirmation.
On placing your order, you will receive a confirmation e-mail and sms. Once your order has been prepared for dispatch, you will receive details of the courier partner and tracking details of your parcel. . If you need further assistance, email us at cyustore@gmail.comor call/WhatsApp us at +91-8094351980.
DAMAGES:
We pack our merchandise with utmost care and love. Should you receive your package in a poor condition or find it tampered with at the time of delivery, please refuse to collect the parcel and notify our Customer Care team. We will arrange to send a fresh shipment.
In case you find your merchandise damaged or missing post-delivery, please contact Customer Care within 48 hours of receiving your parcel. We will respond within 24 hours of receiving your request. Damages or items missing reported after 48 hours will not be eligible for exchanges.
We may request you to send us photographs of the damage, so we can assess the nature of the damage and offer an appropriate resolution to close the case.
In case of damage, we will replace the damaged merchandise at no cost to you. If we are unable to send a replacement, we will offer an alternative, or store credit, or the option of a refund in your original mode of payment (or bank transfer in case of COD payments).
SALE POLICY:
Merchandise that is discounted is not eligible for exchanges.
Orders placed during our sale days are final and are not eligible for cancellation or exchange.
Have a question? Chat with us, or e-mail us at cyustore@gmail.com, or call/WhatsApp us at +91-8094351980. We’d be happy to answer any questions you may have.