1. We hope you love your CYU merchandise! That said, if you’d like to  exchange an item, please contact Customer Care within 48 hours of receiving your parcel (e-mail us at or call/WhatsApp us at +91-8094351980). We will respond within 24 hours of receiving your request. Exchange requests placed after 48 hours of receiving your order will not be eligible for an exchange. Merchandise bought on sale cannot be exchanged.
  2. We do not have a return policy.
  3. Once your exchange request is approved, we will arrange a reverse pickup from your shipping address. Most reverse pickups are completed within 48 hours by our courier partner.
  4. If a reverse pickup is not available on your pincode, we will request you to ship the items back to us using a reputable courier partner that offers a tracking number. We will reimburse you the reverse shipping costs as a store credit on actuals upto a maximum of INR 150. 
  1. Please ensure the original packaging is intact for a reverse pickup. Items must be unused and unwashed, in their original condition, with their labels and tags intact. This is essential as items need to be resalable – returns that have been used or received without their original packaging or labels/tags will be not be entertained for exchanges.
  2. We will notify you as soon as we receive your reverse shipment. Upon verification, if the return shipment meets the above requirements, we will process an exchange.
  3. Shipping fees, COD charges, and gift services (if any) are non-refundable.
  4. In case of an exchange, we will send the replacement upon receiving the return shipment. If the replacement item price is more than the original item ordered, we will send you a payment link for the balance amount. Alternatively, if the replacement item price is less than the original item ordered, we will issue a credit note for the balance amount.
  1. Exchanges, when requested, are limited to one-time only. Similarly, the use of a store credit would make the order ineligible for any further exchange.
  2. The following products are not eligible for exchanges:
  • Merchandise bought on sale cannot be exchanged.
  • Personalised items or custom orders are not eligible for exchanges as they have been especially custom-made for you
  • Gift cards once purchased cannot be returned for their monetary value